In UBTS, we strive to be the bridge between our clients and the services they provide
for their customers. Our Customer Service Representatives strives for the highest
professional standards in their field of work and aim to be the best in what they do.
With a welcoming smile, we exude the confidence and professionalism in any tasks given.
By the energy of self-empowerment, self-belief, and devotion, our Customer Service
Representatives has the ability to professionally act out their roles and responsibilities.
Based in Changi International Airport, we strive to provide a unique service experience
for each airline passenger, every day. Handling 140 flights from all Terminals for
airlines such as Jetstar Asia, Scoot, TigerAir, Cebu Pacific, Mandala Air, Lion Air,
and AirPhil, our full range of passenger services include:
• Checking-In services for departure flights
• Baggage Acceptance for flights
• Airline policies enforcement eg. Excess Baggage Charges, Tickets Reservations
• Departure Gate Handling
• Lost and Found services
• Baggage Reconciliation services
With all this rolled into one, it encompasses the individual and collective efforts of our staffs to think, act and speak in tandem, delivering exceptional customer experience and forging customer loyalty.